Privacy Policy

OVERVIEW

In conjunction with our Terms & Conditions, Koffie Kliek’s privacy policy applies to all users. This policy provides information about the use of users’ private information, including their name, address, and other identifiable information.

As part of our commitment to protecting personal information and privacy, we act with the utmost care and respect whenever we collect or use personal information.

The following paragraphs provide a clear explanation of our privacy policy, including how we collect, use, protect, and otherwise handle your personal data as it pertains to our website and fulfilment of orders.

We encourage you to contact us at help@koffiekliek.co.za if you have any questions, concerns, or criticism regarding this statement.

COLLECTED INFORMATION

Koffie Kliek will collects customer information to improve the shopping experience of users, which includes contacting users about products and/or services, and promotional opportunities we may find valuable.

WHAT KIND OF PERSONAL DATA DO WE COLLECT?

It should be observed that by using our services, you voluntarily provide us with your personal information such as names and contact information and shipping addresses when registering or ordering, participating in advertising, or signing up to receive newsletters or similar communication.

CONSENT

You expressly consent to our collection and use of personal information for the purpose of transacting, verifying credit card and or payment information, placing orders and arranging shipping for delivery.

We will either seek your consent or offer you an option to opt out of secondary use of your personal information. Alternatively, you may withdraw your consent any time by terminating our services.

We however, respect your right to privacy and we take your privacy seriously.

CONSENT AGE

It is your responsibility to ensure that you are majority of age. Minor persons cannot use this site unless they have express consent from a major persons or until they reach majority age.

PERSONAL INFORMATION SHOULD BE ACCURATE

You must notify Koffie Kliek of any changes to personal information, and will make reasonable efforts to ensure that all information required and provided, is accurate, complete and up-to-date. The sole responsibility however rests on you to ensure that we have received the current and correct details.

WHAT IS THE PURPOSE OF COLLECTING YOUR INFORMATION?

Our primary goal is to process and fulfil orders and to deliver all orders correctly as soon as reasonably possible. We may share your information with our fulfilment and courier partners, as well as with analytical usage data, to improve our products and services, including product offerings, user experience, or other means that might improve the quality of our service.

Information is used for the purposes for which it is provided for, in conjunction with other related purposes, and as otherwise permitted or required by law. Among others, these purposes include:

  1. Updates on our websites, as well as our products and/or services
  2. To monitor our website’s traffic and conduct reviews of our websites
  3. If you gave us your information for another reason, we identify it as such
  4. To be notified of upcoming events and/or promotions
  5. Resolve complaints, other feedback, and other disputes
  6. Offering assistance, products and/or services requested
  7. Improving our services.
  8. Processing and finalising orders
  9. Awards, competitions and prizes
  10. Understanding customer needs and developing products and services accordingly through market research.
  11. Providing offers or information about products and/or services in the best interests of our users.

When we modify, combine, or sell a portion of our business, we may include your personal information in the transferred assets, unless prohibited by law.

DISCLOSURE

In certain circumstances, we may be required by law to disclose your personal information. or for any cause recognised by law.

WHAT STEPS DO WE TAKE TO PROTECT USER DATA?

Despite our efforts, we cannot guarantee that data transmissions will be 100% secure or safe against attacks from unauthorised intruders. Because of changes to the Internet and technology, we cannot guarantee that data protection or security measures are completely secure, particularly during online transmissions. It remains your responsibility to safeguard your Personal Information (for example, by protecting your usernames and passwords) and to notify us as soon as possible in the event of any security breach.

When not stored electronically, your personal information is stored in our secured offices with limited access or in an off-site safe. If your information is no longer needed, we will take reasonable steps to destroy, de-identify, or otherwise, will dispose of it.

Protecting users’ personal information involves a number of measures:

  1. Our website, including all servers used to store information is SSL (Secure Socket Layer) encrypted
  2. Our system is regularly scanned and updated in order to minimise the probability of breaches. 
  3. We do not store payment information in any of our systems.
  4. We use a payment gateway that is considered one of the most secure solution in the industry. 
  5. Only a small number of employees have access to systems storing sensitive information.

DATA SECURITY

In order to ensure your personal information is not lost, misused, accessed, disclosed, altered or destroyed, we take reasonable precautions and follow industry-standard practices.

Credit card information is encrypted with secure socket layer technology (SSL) and encrypted with AES-256 encryption during transmission over the internet and storage electronically. Even so, there is no 100% secure method of transmission, and we adhere to all PCI-DSS requirements.

COOKIES

Like most websites, we use “cookies” to identify and interact with your computer. Cookies do not identify an individual user, but do identify their browser type and Internet service provider. 

Using cookies helps us to provide better customer service and enhance our relationships with customers by collecting statistical data on website activity like the number of users that visit the website, the dates and times of their visits, the pages they view, time spent on the site, navigation patterns, and the origin of the user. 

Although you can set your browser so that it does not accept cookies, Koffie Kliek’s website’s functionality may be impaired.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
  • PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

THIRD PARTY DISCLOSURE

Koffie Kliek will not share your personal information with third parties not directly associated with our service.

Occasionally, however, we may need to share personal information with third parties to fulfil orders or improve our service. 

Furthermore, we may disclose personal information to third parties when we are legally obligated or to protect our rights, property, or safety, including fraud prevention and credit risk reduction or for any cause recognised by law.

Various third parties may use non-personally identifiable visitor information for marketing, advertising, and other purposes.

THIRD PARTY LINKS AND SERVICES

We use third-party providers to provide services to us, but they may only collect, use and disclose your information as necessary to perform those services.  

The information we are required to give to third parties for your purchase-related transactions, such as payment gateways or other payment transaction processors, may be subject to their own privacy policies.

We recommend that you read the privacy policies of these providers so you can understand how they will handle your personal information. 

It is important to understand that certain service providers may be located in a different jurisdiction than either you or us, so your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Our website’s Privacy Policy and Terms of Service do not apply when you leave our website and access a third-party website. 

GOOGLE ANALYTICS 

Google Analytics helps us learn who visits our website and which pages are being viewed.

SECURITY POLICY

We use PayFast Payment Gateway for its online credit card and Pay Fast transactions and its site. PayFast is considered one of the most secure payment gateway systems in South Africa and is used by industry giants. More information can be obtained from www.payfast.co.za 

CHANGES TO THE PRIVACY POLICY

Please check this policy frequently as we reserve the right to modify it at any time. Changes and clarifications will become effective immediately after they are posted on the website. 

You may not be notified of material changes in this policy if there are any. If you are, this will help inform you of what information we collect, how we use it, and under what circumstances we may use or disclose it.

The information we collect from you may be transferred to new owners if our store is acquired or merged with another company.

QUESTIONS AND CONTACT INFORMATION

For questions about our privacy statement, please contact us at help@koffiekliek.co.za. In addition, if you wish to verify the details you provided to us or to remove any personal information we have on file, we may ask for proof of identity.